Welcome to the blog for Plymouth University’s CRM Project. We will be using this blog to share project developments and news; you will also be able to contribute to discussions and share your feedback with the project team.
As the CRM Project closes, this is one last blog post to say thank you and close the project, but more importantly to declare the the CRM is now well-established as a service to be built upon in the future. The…
The CRM Project is being very capably supported by members of the ASTI (Academic Support, Technology & Innovation) team in delivering quality training to new and existing users of the system. This isn’t always an easy matter on an Agile project – things…
As usage of Salesforce within the five business areas continues to increase as functionality is delivered, we thought it was time to give an update on what we’ve been working on within these areas (Recruitment, Admissions, Employability, Research & Innovation…
The project team have been really busy for the last few sprints finalising new functionality which has now been deployed to help you work more effectively. Organisation Leads We are introducing a new Enquirer record type, the Organisation Lead, to…
We went live with the CRM a year ago today with users from Student Recruitment and Admissions. Since then, the CRM has grown steadily in terms of functionality and number of users; over 100 colleagues from professional services now use…
The objectives of this project are to outline current and future needs for CRM across the University and implement a new CRM system that facilitates long-term success and sustainable competitive advantage by adding value to every point of contact with…