NEWS: Quick Access to NHSmail for the care sector

During the current Covid-19 pandemic, secure communication between health and social care services is more important than ever.  To support this there is now a fast track roll out of NHSmail to the care sector, without the need to complete the Data Security and Protection Toolkit before you start.

What is NHSmail?

NHSmail is a secure email service approved by the Department of Health and Social Care for sharing patient identifiable and sensitive information.

NHSmail, messaging, and sharing can be accessed by any organisation commissioned to deliver NHS healthcare or related activities.

The information is fully secured and will enable greater communication with health and social care colleagues.

How do I register?

  • Complete this form: Social Care Provider NHSmail Form. You must complete and send this back in Word as it won’t work if you print it out and fill in by hand. You should provide mobile phone numbers not landlines as you will get a text with your password. If you are a head office applying for multiple sites, complete the same form and provide the ODS code of each site.
  • Send the form to
  • You will get an email back in a couple of minutes to say your application is being processed. If there is a problem with the form you will also get an email back.

In the next day or so, you will receive an email from NHSmail welcoming you to your new account, as well as a text message with your password. Each provider will have 1 shared mailbox, and 2 user accounts.

If you are struggling, please contact your Regional Team lead and they will be able to help you with your form. They may also be in touch to support you with this process via email or on the phone.

The lead for the South West can be contacted on the email address

If you are out of area, your contact will be listed below:

North (North East and North West) of England:


East of England:

South East of England:


How can I use NHSmail?

A very user friendly guide can be found online, thanks to Digital Social Care. This can be found here

Will I benefit from using NHSmail?

There is a great video case study on YouTube.

Additionally, For the duration of Covid-19, all NHSmail users have free access to Microsoft Teams which may help you stay in touch with your team whilst distancing.

Where can I find more information?

Digital Social Care are championing this roll out, and they have a wealth of information on their website.

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