The first UK Mac walk-in Service Desk for Higher Education

In order to provide both staff and students with a dedicated and enhanced level of Mac Service, Adrian Hollister, Head of Strategy and Architecture within TIS, outsourced the Mac support to CAE and Amsys (a leading Apple Authorised Service Provider). As part of this move, Adrian wanted to move the technical support function from behind office doors and create an innovative support service based in an open area – accessible to all and providing support for Plymouth University owned devices and reasonable endeavours support for staff and students personal devices.


Adrian wanted a service akin to that experienced in an Apple store, where a ‘Genius bar’ offers highly qualified professional support and service direct to the public.  Adrian looked to the 3D Design students within the Faculty of Arts to produce a design for a support bar.  A panel of judges (including representation from The Students Union, Arts, External Relations, Estates and TIS) selected student Nick Horsley’s design as the winner. Nick will receive a MacBook Air as a prize. Similarly, the TIS Strategy & Architecture team are working with The Students Union & External Relations for a competition to find a name for the desk where an iPod Nano will be presented to the winning student.


​A ceremonial opening and launch party is being held from 18:00 on January 16th 2014. It would be appreciated if the Vice Chancellor could give a short speech to launch this innovative facility and present the competition winners with their prizes.

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