Not the most exciting of subjects, but something that when wrong causes so many logistical and planning/forecast problems. Within Plymouth University an IT Client Team focus on understanding future business need, managing the relationship and creating a costed pipeline of activities for the IT delivery teams. Whilst performing this role, their Architect peers work with them to perform a number of checkpoints to ensure that any IT activity meets a clear business need and has intrinsic value. They also check to ensure any IT activity is sustainable, deliverable and financially viable.
This is not a complex process, but if not understood clearly can delay change and prevent business from transforming to the needs of their customer. So below is an example of a pipeline governance framework. Please feel free to reference and use this material, but credit the University and authors.