Client Team

‘Unblocking the pipes’ presentation

Alice & Sonya would like to thank you to all those who attended their presentation on ‘Unblocking the pipes’. They were delighted to see nearly 30 people were able to attend and appreciated the feedback and questions asked. As promised,…

UCISA Prize Winners

Business Partner Natasha Harden and Account Manager Sarah Deignan  submitted two posters for UCISA 2015 in March:   Unblocking the Pipes was awarded first prize! To see all other UCISA poster entries, please visit:

Cognovo Launch

On Wednesday 30th April, the Cognition Institute officially launched Cognovo, an Innovative Doctoral Programme, funded by the EU Marie Curie initiative and Plymouth University, with an evening reception. In the past few months I have worked with Prof. Sue Denham, Director of…

PUPSMD Faculty Awayday

I attended the PUPSMD faculty awayday at St Mellion on 30 April.  This was the first of these since the faculty incorporated the School of Biomedical and Healthcare Sciences.  The day opened with presentations from Ray Playford and Vikki Matthews as well as a review of the past year and the challenges of the coming year from the Dean.  Some interesting points to emerge from Rob’s address included:

  • Mandate for staff to engage with Moodle training and to contribute to the growth
  • Requiring academic staff to ensure their Symplectic Elements entries and PPPs were up to date
  • Greater integration and collaboration across schools and with the Faculty of Health and Human Sciences

A wide range of breakout sessions were run including ‘Preparing for Moodle’ and ‘Managing Email’ and a range of exhibition and poster stands evidenced an emphasis on interaction and discussion.  This provided useful for me in my BP role as I was able to meet and talk with a range of colleagues I hadn’t previously encountered.  I was also able to make use of the S&A customer engagement training when I was press ganged into playing the role of a doctor in a simulation of a problem based learning case exercise!


Good customer engagement style – shame about the medical knowledge



UCISA CISG 2013 – Conference Notes

The UCISA Corporate Information Systems Group (CISG) held its annual conference in Brighton on November 20-22. Around 200 delegates from Universities from across the UK gathered at the Grand Hotel to both listen and participate. I’ve attached a more detailed…

New S&A team member – David Rickhuss

David Rickhuss will be joining the Technology & Information Services Directorate on 30 September to work alongside our existing Client Exec team – Nick Sharratt, Natasha Harden and Dave Fleming.  David has spent the past five years working for Flybe…