Principle 7: IT Responsibility

Classification:  Business Principle

Statement: The IT organisation is responsible and accountable for owning and implementing all IT processes and infrastructure that enable solutions to meet business-defined requirements for functionality, service levels, cost, and delivery timing. Decisions should always align back to the requirement of the Business.

Rationale: Effectively align expectations with business requirements and our overall capabilities so that all projects are cost-effective and can be completed in a timely manner. Efficient and effective solutions should have reasonable costs and clear benefits relative to the business proposition.


  • The IT function must define processes to manage business expectations and priorities.
  • Projects must follow an established process to reduce costs and to ensure the project has a timely completion
  • Data, information, and technology should be integrated to provide quality solutions and to maximise results.