Common Troubleshooting Issues:
‘View grade all submissions’ – nothing to display:
- Check all filters in options are set to ‘none’ and that the alphabet filter at the top is set to ‘all’
Grades haven’t transferred to UNIT-e:
- Link to UNIT-e in common module settings not enabled
- If you enable the setting after you have released the grades to students, please re-release the grades after enabling the setting to ensure the transfer is initiated
Students can’t see feedback:
- Anonymity hasn’t been removed (grading action – ‘reveal student identities’)
- Marking workflow has been changed to ‘released’ (with selected dropdown at the bottom – set marking workflow state – on the second page set the marking workflow to ‘released’, then save)
Group submission: students can see other student work:
- Groups have not been set up and enabled. Moodle treating the cohort as one big class
- This can’t be fixed, the eSubmission will need to be recreated after groups have been set up and the original one hidden/deleted
Student has submitted an unknown file type:
- PDFs can be converted to Word using Adobe Acrobat DC
- Refer to submission of coursework guidance if file corrupt (eSubmission help and guidance policies section)
- Ensure file type required is specified to students before submission
Turnitin report not generated:
- Check error message – if student hasn’t clicked the license agreement they need to resubmit
- Still says ‘Pending’ after significant time. Report to Service Desk
- Check file size: Turnitin has 40mb max upload limit
Help Available:
Staff: eSubmission Help and Guidance
Student: eSubmission Help and Guidance
Service Desk Ext: 88588 or https://servicedesk.plymouth.ac.uk